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What is the preferred customer program?
It's a program that offers a hassle-free, flexible scheduled delivery (auto-ship) with discounted pricing and FREE shipping. Your order is conveniently shipped to you every month simply and effortlessly. Your credit card is charged automatically at the discounted Preferred Customer price or the same price you paid on your initial order. As a Preferred Customer, you have access to exclusive specials, promos, and bonuses - just give us a call!

How do I become a preferred customer?
When you order any item on auto-ship you automatically become a Preferred Customer. You may set up an auto-ship order for a single product or any combination of products. It's your choice! 
How much does it cost to become a preferred customer?
ABSOLUTELY NOTHING! 
The purpose is to save you money and time. 
Is there any contract, commitment, or obligation? 
No. you can cancel easily anytime by contacting us at 1-800-323-1938 or via our live chat. 
 
How do I change, modify or cancel my monthly preferred customer order?
To change your auto-ship order or to obtain other products or change your order, simply call our customer service representatives at 1-800-323-1938 or reach someone to help you via our live chat. 
 
Can I return my products if I forget to cancel?
Yes! We have a 30-day money back guarantee on all of our products. If you are not 100% satisfied for any reason we do not want you to have to pay anything. No questions asked; you can return whatever products you were dissatisfied with and we will give you a full refund.
 
Is this too good to be true?
No, this is very real :). We view Preferred Customers as our most loyal customers and part of our family. We want to give you the most value possible. 

By ordering as a Preferred Customer you are agreeing to a monthly auto-ship. Your first order will ship in 5-7 business days and, unless you cancel, you will automatically receive this same order every month on or around the same calendar date and for the same price which will be charged to the credit card you provide with your initial order. You can cancel or change your auto-ship at any time by contacting us at support@kashmerekollections.com or 1-800-323-1938. If you cancel before your second shipment, there will be a price adjustment to the one-time purchase price. You can cancel any time after your second order and keep the preferred customer pricing for the first two orders. To customize or cancel this program, or future shipments and charges, simply call us at 1-800-323-1938 or email customer service at support@kashmerekollections.com.  If you email support, please make sure you allow us enough time to verify your account and be courteous of our business hours.
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